Frequently Asked Questions

Through an initial in-home care assessment, we identify your specific needs and preferences. This assessment forms the basis of your personalised care plan, which is periodically reviewed and adjusted.

Our caregivers are rigorously selected based on their qualifications, experience, and alignment with our compassionate care values. We ensure that each caregiver is not only skilled but also a good match for your personality and needs.

Over the years, as our experience has grown, we have found better ways to deliver care to our clients. We call this our “Our Empowering Care Approach” and it’s continuously being improved.

We adhere to CQC guidelines and conduct regular internal reviews to uphold the highest safety and quality standards. Our continuous training ensures our caregivers are up-to-date with the best care practices.

Yes, we arrange meetings between you and potential caregivers to ensure compatibility and comfort, fostering a trusting relationship from the start.

Our pricing is transparent and detailed on our pricing page. We discuss costs upfront during the care assessment, ensuring you understand the pricing structure with no hidden fees.

Our services are designed for maximum flexibility, catering to your schedule and changing needs. We work with you to adjust care as required.

We aim to arrange services as swiftly as possible, often being able to commence care within a few days following the initial assessment and care plan agreement.

Your comfort is our priority. If you’re not satisfied with a caregiver, we will promptly address your concerns and provide an alternative caregiver who better fits your requirements.

We engage families throughout the care process, ensuring they are informed and involved in decisions. Our open communication policy includes regular updates and a 24/7 telephone care line for any concerns.

We have a 24/7 emergency response system and our caregivers are trained to handle unexpected situations promptly and efficiently, ensuring your safety and well-being at all times.

We offer flexible service agreements with no long-term commitment. You have the freedom to modify or discontinue services as your situation evolves.