The Easiest Way to Start Home Care Is One Helpful Phone Call.
Speak to our local Cheltenham care team to understand your options, peace of mind, and the best next step for your family.
You’ll speak directly to Stacey, Kasha, Kamila or Faisal
No call centre. No pressure.
121 Families Rated Us 9.8 Out of 10
Every review is genuine, verified, and published independently. Scroll to read what families say about SW Care.
“The management team has been professional and responsive to all our requests. Care workers were patient and kind. Any concerns were always dealt with quickly to our satisfaction.”
S. Brockwell
Daughter-in-law of Client
“The staff have quickly formed an easy, trusting and friendly relationship with my father. There’s trust both ways, and an ability to adapt.”
C. Brockwell
Son of Client
“The team have been caring for my mum with dementia since lockdown. They are patient, kind, and always go the extra mile to make her feel safe.”
H. M
Daughter of Client
“When my husband was discharged from hospital, I needed support urgently. SW Care have been brilliant from day one — nothing was too much trouble.”
J. F
Wife of Client
“They are a credit to the caring community. Without their help, mum wouldn’t have enjoyed living in her home as long as she did. Thank you so much.”
C. Dando-Bowditch
Daughter of Client
“I would like to express my sincere thanks for the excellent service and professionalism my husband received over the last two years.”
P. G
Wife of Client
“Only a few days in and he has gone from quiet to his full-of-life, happy, chatty old self. Fantastic care already.”
J. H
Granddaughter of Client
“A team of bright, thoroughly committed, professional and caring people. We could not ask for more.”
D. H
Husband of Client
“The team brought reassurance, safety, humour and practical good sense to a very fraught situation. Truly wonderful.”
J. T
Daughter of Client
“The team certainly live up to their name. The carers are kind, patient and caring, always with a smile. Communication was excellent.”
K. Fisher
Daughter-in-law of Client
“Excellent service, especially at such short notice. The care gives peace of mind knowing a loved one is being well looked after.”
Mike H
Son of Client
“Every morning I am greeted with a smile. Everyone is very helpful. My lunch is prepared every day and little jobs are done to help me.”
M. S
Client
“Everyone did such an amazing job helping us look after my grandmother in her final weeks. Compassionate and dignified.”
C. C
Granddaughter of Client
“The carers are thoughtful, kind and hard-working. Dad has settled so well and we finally have peace of mind.”
Z. B
Daughter of Client
Why Families Choose Us
Small Enough to Know Your Name. Experienced Enough to Handle Anything.
Not all home care agencies are equal. Here is what sets SW Care apart from the rest.
🛡️
One Person Is Accountable for Your Care
Kasha has 17 years of care experience and is personally named on our CQC registration. She oversees carer training, ensures every team member completes the Care Certificate, and is accountable for every aspect of care we deliver.
✅
CQC Rated Good
The Care Quality Commission inspects every registered home care provider. We are rated Good — the standard families should expect and the benchmark most agencies fail to reach.
⭐
9.8 Out of 10 from 121 Families
Every review on homecare.co.uk is verified and published independently. We cannot edit them, remove them, or cherry-pick the good ones. 121 families gave us 9.8.
🏆
Top 20 Home Care Group 2025
Homecare.co.uk ranks every home care provider in the country by verified family reviews. In 2025, SW Care was named a Top 20 Small Home Care Group nationally.
⏰
100,000+ Care Hours Delivered
Since July 2018, our carers have delivered over 100,000 hours of hands-on care across Cheltenham and surrounding areas. Every carer is Care Certificate trained and supported to pursue NVQ qualifications through government-funded programmes.
📍
Local Cheltenham Office
We are not a franchise. We are not a call centre. Our office is on Cambray Place in the centre of Cheltenham — two minutes from John Lewis. When you call, you speak to our team directly.
The right care for Mum or Dad — at home
When the time comes to arrange care for a parent, it can feel overwhelming — especially if you’re managing it from a distance, alongside work and your own family. We’ve helped hundreds of Cheltenham and Gloucester families find exactly the right level of support, and we’ll take the time to listen before we suggest anything. There’s no pressure, no obligation, and no one-size-fits-all care plan.
We build each care package around your loved one’s routine, their preferences, their personality, and the things that matter most to them. Whether Mum needs a little help in the morning or Dad requires round-the-clock support, we’ll match the right carer and the right hours to your family’s exact situation.
Every one of our carers is thoroughly vetted, DBS-checked, and trained to a high standard before they ever step through your family’s door. From Moving & Handling and Medication Management through to specialist Dementia and Parkinson’s training, our team is equipped to deliver care that is genuinely compassionate — not just professional.
You do not have to figure this out alone. Call us on 01242 352 554 and we will talk you through everything — no pressure, no obligation.
Getting Started Is Just One Phone Call
Most families feel unsure at this point. That’s completely normal. Here’s exactly what happens.
Most families call us at a turning point. A fall. A hospital discharge. A GP appointment that changed everything. A Sunday visit where you noticed the fridge was empty and your mum seemed smaller than before.
You’re not failing her by asking for help. You’re doing the hardest, most loving thing — admitting that things need to change. Whatever brought you here, we’ve heard it before. And we know how to help.
What Happens After You Call
We start by listening. We will ask a few simple questions, explain the options clearly, and help you understand what support may be needed. Every carer who visits your home has completed the Care Certificate — 15 mandatory training standards covering safeguarding, dignity, infection control, and more. If home care is the right fit, we can arrange the next step and guide you through the process.
01.
Call Our Cheltenham Team
Tell us what is happening and what is worrying you. We will listen, answer your questions, and explain the care options in a straightforward way.
02.
We Visit Your Parent at Home
A member of our team can visit at home to understand routines, preferences, and the support that would make the biggest difference.
03.
Care Begins at Home
Once everything is in place, care can begin at agreed times that suit your loved one’s routine and needs.
9 Care Services
Professional Home Care for Every Need
Every service below is delivered by our Care Certificate-trained Cheltenham team. All carers complete 15 mandatory training standards before their first solo visit. Click any service to learn more.
🧑⚕️
Personal Care
Help with everyday tasks so your parent stays comfortable and dignified at home.
- Bathing & Showering
- Dressing Support
- Morning & Evening Routines
- Toileting & Continence
- Oral Hygiene & Denture Care
🧠
Dementia Care
Consistent, patient support from carers who understand memory loss and keep your loved one safe.
- Alzheimer’s Care
- Memory Support
- Sundowning Management
🏥
Complex Care
When needs go beyond the basics, our team coordinates with NHS professionals to keep your loved one safely at home.
- Medication Administration
- Catheter & Stoma Care
- PEG Feeding Support
- Hoisting & Manual Handling
- Parkinson’s & Stroke Recovery
☕
Companionship Care
Someone to talk to, share a cup of tea with, and help with the practical things that keep life running.
- Meal Preparation
- Shopping & Errands
- Cleaning & Laundry
- Travel & Appointments
🏠
Live-In Care
A dedicated carer lives in your parent’s home, providing round-the-clock support and companionship.
- 24-Hour Home Care
- Couple Care
- Respite Cover for Family Carers
🌙
Overnight Care
Peace of mind through the night, whether your parent needs someone awake or simply nearby.
- Waking Night Care
- Night Sleeper Service
- Sit-In Service
🚑
Hospital Discharge Care
When your parent comes home from hospital, we help them recover safely and reduce the risk of readmission.
- Post-Hospital Rehabilitation
- Fall Prevention
- Short-Term Recovery Support
💆
Respite Care
Short breaks for family carers. We step in so you can rest, recharge, or simply have an evening to yourself.
- Planned Breaks
- Emergency Cover
- Holiday Cover
🕊️
Palliative & End-of-Life Care
Gentle, dignified support when it matters most. We help your loved one stay comfortable at home.
- Comfort-Focused Care
- Family Support
- NHS Palliative Team Coordination
Meet the Cheltenham Team That Delivers Your Home Care
You’re in safe hands.
Every family that trusts us with their loved one’s care deserves to know who’s behind it. Here is the team that runs your care — from the first phone call to daily visits at home.
Kasha Patrzykowska
Registered Manager
Kasha brings 17 years of domiciliary care experience, including advanced qualifications in care management, safeguarding, and medication administration. She is named on our CQC registration — which means she is personally accountable for the quality and safety of every care package we deliver. Kasha oversees every care plan, leads our team of carers, and is the person the CQC inspector speaks to when they visit.
Stacey Cole
Manager
Stacey brings 13 years of care management experience, with training in person-centred care planning, risk assessment, and family communication. As Manager, she handles family enquiries, organises care assessments, and makes sure the transition from your first phone call to a carer arriving at your door is smooth and stress-free. Stacey is often the first person families speak to — and she stays involved throughout.
Kamila Czerwonka
Care Coordinator
Kamila brings 14 years of care coordination experience, with specialist knowledge in rota management, carer matching, and continuity of care. As Care Coordinator, her job is to match the right carer to your loved one, schedule every visit, and make sure nothing falls through the cracks. Kamila learns your loved one’s preferences, personality, and routine — then builds a small, consistent team of named carers around them.
Behind every care team is a wider team of admin, finance, HR, recruitment and marketing people that all work together — making sure your loved one’s care runs smoothly, every single day. Meet the full team →
The First Step Is Always a Conversation
We have been helping families get support and care for their loved ones for many years. Whatever your personal requirements or budget are, our care team is ready to help.
There’s never any obligation.
Getting Started Takes One Phone Call
Most families feel unsure about this first step. That’s completely normal. Here’s what happens.
01
One Phone Call Changes Everything
01242 352 554
Mon–Fri 9am–5pm
Send your enquiry by email →
No waiting. No call centres. You’ll speak directly to Kasha, Kamila or Stacey — real people who’ve helped hundreds of Cheltenham families find the right care. Tell them what’s worrying you. They’ll be honest about what we can do.
02
We Visit. We Listen. We Plan.
We come to your parent’s home — not an office, not a hospital. We sit down, learn their routine, what matters to them, and what worries you. Then we build a care plan around their life — not a template. If you’re paying privately, we’ll work within your budget. No surprises.
03
Your Parent Gets Their Own Small Team
We match a small team of carers to your parent — people they’ll actually look forward to seeing. They arrive on time, every time. You get updates on the app after every visit. Same familiar faces at the door. No strangers. And for the first time in months, you can breathe.
The Smartest Way to Start Your Care Search Is a 10-Minute Phone Call.
Speak directly to Stacey, Kasha, Kamila or Faisal at our Cheltenham office. No call centres. No sales pitch. Just clear answers about what care looks like, what it costs, and whether it’s the right step.
There’s never any obligation.
Common Questions About Home Care
How much does home care in Cheltenham cost?
Home care costs depend on the type and frequency of care your loved one needs. We are transparent about pricing from the first conversation — call us on 01242 352 554 and we will give you a clear idea of costs before any commitment. There are no hidden fees and no long-term contracts.
Is financial help available for home care?
Yes. Depending on your circumstances, you may be eligible for local authority funding, NHS Continuing Healthcare (CHC), Attendance Allowance, or direct payments. We can help point you in the right direction during our initial conversation. Many families are surprised by what support is available.
See all 30 common questions about home care →
How quickly can care start?
For most families, care can begin as soon as possible based on your needs and our team availability. We understand that care needs often arise urgently — after a hospital stay, a fall, or a sudden change in health. Our care coordinators prioritise fast assessments and carer matching so your loved one is not left without support.
How much does home care cost?
Home care costs depend on the type and frequency of care your loved one needs. We are transparent about pricing from the first conversation — there are no hidden fees and no long-term contracts. For many families, home care costs the same as or less than a residential care home, with the added benefit of staying at home. Read our guide to home care costs.
Will Mum or Dad have the same carer each visit?
Continuity is one of our core promises. We match your loved one with a small, consistent team of named carers. Your parent gets to know their carers personally — and their carers know exactly how your parent likes their tea, which chair they prefer, and what makes them smile.
What if my loved one has dementia?
We provide specialist dementia care from carers who have completed advanced dementia training. Our approach focuses on maintaining routines, reducing confusion, and preserving dignity. We work alongside GPs, memory clinics, and the Alzheimer’s Society to ensure your loved one receives joined-up support. Read about our dementia care service.
Can home care replace a care home?
For most people, yes. With the right care package — including live-in care for those who need round-the-clock support — your loved one can remain safely at home for as long as they choose. We always give honest advice. If we believe a care home would better meet your loved one’s needs, we will tell you. Read our guide: home care vs residential care.
How do I start?
The quickest way to start is to call our care team on 01242 352 554 so they can arrange a care assessment at your home, where care is to be provided.
Areas We Cover
Home Care Across Cheltenham and Surrounding Areas
Our carers live locally and know these neighbourhoods. We cover Cheltenham town centre and the surrounding areas shown below.
Central Cheltenham
• Montpellier
• The Park
• Lansdown
• Town Centre
• St Paul’s
East & South
• Charlton Kings
• Leckhampton
• Pittville
• Battledown
• Oakley
Surrounding Areas
• Bishops Cleeve
• Churchdown
• Prestbury
• Up Hatherley
• Shurdington
Not sure if we cover your area? Call 01242 352 554 and we will let you know.
The Hardest Part Is Already Done
You are looking for the right care. That takes courage. Let us make the next step easy.
Most families call us when something has changed. A fall. A hospital discharge. A morning where you realise your parent needs more help. Whatever brought you here, we have heard it before — and we can help.
CALL OUR CARE TEAM
Mon–Fri 9am–5pm · Out of hours? Leave a voicemail
✉️ Prefer not to call? Request a callback
CQC Rated Good · 9.8/10 from 121 families · Top 20 Home Care Group 2025 · Care Certificate Trained Team
There is never any obligation.