We get these questions a lot. Here are our best answers...
How is your care personalised to my needs?
Through an initial in-home care assessment, we identify your specific needs and preferences. This assessment forms the basis of your personalised care plan, which is periodically reviewed and adjusted.
Are your caregivers qualified and how are they selected?
Our caregivers are rigorously selected based on their qualifications, experience, and alignment with our compassionate care values. We ensure that each caregiver is not only skilled but also a good match for your personality and needs.
What makes your care approach stand out?
Over the years, as our experience has grown, we have found better ways to deliver care to our clients. We call this our “Our Empowering Care Approach” and it’s continuously being improved.
How do you ensure safety and quality in care?
We adhere to CQC guidelines and conduct regular internal reviews to uphold the highest safety and quality standards. Our continuous training ensures our caregivers are up-to-date with the best care practices.
Can I meet the caregiver before starting services?
Yes, we arrange meetings between you and potential caregivers to ensure compatibility and comfort, fostering a trusting relationship from the start.
What are your pricing structures, and are there hidden costs?
Our pricing is transparent and detailed on our pricing page. We discuss costs upfront during the care assessment, ensuring you understand the pricing structure with no hidden fees.
How flexible are your care services?
Our services are designed for maximum flexibility, catering to your schedule and changing needs. We work with you to adjust care as required.
How quickly can care services be arranged?
We aim to arrange services as swiftly as possible, often being able to commence care within a few days following the initial assessment and care plan agreement.
What if I'm not satisfied with a particular caregiver?
Your comfort is our priority. If you’re not satisfied with a caregiver, we will promptly address your concerns and provide an alternative caregiver who better fits your requirements.
How do you support families in the care process?
We engage families throughout the care process, ensuring they are informed and involved in decisions. Our open communication policy includes regular updates and a 24/7 telephone care line for any concerns.
What is your policy for handling emergencies or unexpected situations?
We have a 24/7 emergency response system and our caregivers are trained to handle unexpected situations promptly and efficiently, ensuring your safety and well-being at all times.
Is there a commitment period for your services?
We offer flexible service agreements with no long-term commitment. You have the freedom to modify or discontinue services as your situation evolves.
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