121 Verified Family Reviews

No hesitation in recommending the team. All the staff who come into my home to care for my mum are respectful, friendly, professional and kind.

L. J.

Daughter of Client

I needed hoovering and bed changes doing so not to aggravate my sciatica further at home. My older friend couldn’t help, and I had no one else to ask. So to find SW Care would do cleaning was a God sent, and I don’t have to worry about my Sciatica triggers. My lady who visits is honest and very friendly and we get on very well together. Also useful to know if I ever needed care at home in the future I could have that as well. I can ring 24 hours a day if I ever needed help. They email me and keep in touch. Just what I needed, thank you all so much!

D. A.

Client

Excellent, first class service after just nearly 2 weeks as a Client. Very professional, caring, kind Regular Carer, whom feel comfortable, confident, reliable, and hope will continue for some time yet!

D. T.

Client

We are very pleased with the service provided by SW Care. Firstly we receive a weekly schedule of who will be attending to my wife and when. Should we require any changes these are always accommodated. The organisation is small so we have quickly built up a good relationship with the whole team.

D. R.

Husband of Client

Excellent service! Very caring members of staff, each and every one of them. A huge reassurance to me as a daughter.

M. H.

Daughter of Client

Amari have provided my personal care for over 8 years & some of the carer’s have become close friends, one has become part of my extended family. I find their staff very caring, supportive, they encourage independence where possible, providing dignity is very important to them. I highly recommend them.

D. L.

Client

I have been using SW Domiciliary Care for a year now; and find them absolutely wonderful. These ladies are all so friendly, kind, professional, and caring. I actually look forward to them arriving, that’s how good they are. Truly Excellent.

A. R.

Client

We’ve been using our carers for my mum for over 5 years. Mum has dementia and needs support for daily activities so she can continue to live at home. The staff are all lovely and I really know how considerate and kind they are to mum. Would unhesitantly recommend.

J. W.

Daughter of Client

Overall my mother and I are very pleased with the care she is receiving. The staff I cannot fault (very good)

S. B.

Daughter of Client

From the initial contact which was recommended by NHS Home first team, everything was easy to arrange. The care from the team were outstanding and went above and beyond to help with my mother’s needs and she was delighted with the help, care and company received.

A. D.

Son of Client

Very helpful with regard to my father’s care. Always contactable regarding updates to my father’s health.

S. G.

Daughter of Client

All my carers are very nice and do a good job. Very pleased with the service.

T. S.

Client

SW Domiciliary Care were prompt in responding to my request for care for my father back in January after he had a fall, and have been helping him with personal care ever since. They treat him with dignity, and everyone I have met has been extremely friendly.

P. B.

Daughter of Client

The main carer who comes to help mum every morning is so caring and respectful. She has restored our faith in carers after a couple of bad experiences with other companies. Would recommend without hesitation.

S. W.

Daughter of Client

My dad recently changed to the company after a poor experience with a previous provider and the difference in care is astonishing! All the carers are so kind, caring and professional and dad looks forward to his visits. I cannot recommend them highly enough.

N. B.

Daughter of Client

Mostly have the same carer each day but all the carers have been very good. Very cheerful and positive, nothing too much trouble. Prompt every day and do all the things we’ve asked them to do. We would recommend.

C. S.

Son of Client

Since October 2024 staff from them have been really good, on initial contact established Mum’s requirements & provided at short notice support for Mum’s daily care. I would have no hesitation in recommending them.

S. R.

Son of Client

The team of carers do a great job and are always very accommodating to Mum’s needs. The appointments are always attended as scheduled and never missed. It’s enabled mum to carry on living in her own home which is important to her.

A. C.

Son of Client

Prompt, kind and courteous care at all times. A very professional and respectful company that can be trusted and have never let us down in any way. We have been lucky enough to benefit from their services for quite some time and would 100 per cent recommend.

C. R.

Daughter of Client

These carers have looked after my client for many years now and I have found them to be very caring, efficient, and helpful. They will also go beyond their normal duties to ensure my client is well looked after.

D. C.

Solicitor of Client

We have been a client’s neighbour for the past 17 years and through regular visits have got to know the Carers. The attitude and care provided were exemplary and often went above and beyond what was expected.

E. H.

Friend of Client

See the care providers in action, get to know the care providers and treat them as people. This company are one of the best care companies we have dealt with providing care for my mother-in-law.

R. G.

Son-in-law of Client

SW Care has been providing personal care and domestic support for my mother for several years. From the start, we were helped to understand how Mum’s needs were likely to develop. I cannot praise the carers enough. They are very skilled and deeply thoughtful.

C. A.

Daughter of Client

Excellent, caring service. Always went the extra mile. Gave mum quality of life and dignity in her last couple of years. All the staff were efficient and friendly. Easy company to deal with. Gave the family peace of mind.

C. F.

Daughter of Client

We could not be more pleased with the care given to my brother-in-law. The excellent carers cover his every need perfectly. Overseeing medication, cooking meals, shopping, sorting laundry, ensuring incontinence needs are in place.

G. N.

Sister-in-law of Client

Dad has had a new lease of life since SW Domiciliary came into his life. He tells me every week how happy he is with their help. They are also excellent at communicating with me and responding quickly to any query.

S. P.

Daughter of Client

What a fantastic bunch of carers. I needed someone to look after my dad at short notice and rang the Manager. She went out of her way to help us at a really difficult time. I can’t recommend them enough.

R. P.

Son of Client

My sister and I are extremely grateful to the team for helping our aunt. My aunt was very fond of one of the carers in particular. Sadly my aunt passed away in July, and the team provided fantastic support on that difficult day.

P. B.

Nephew of Client

The care received was second to none, especially from her key worker who went over and beyond to ensure my daughter was comfortable and happy. I know she will miss her now that she is getting stronger and more independent.

T. D.

Mother of Client

The team have been involved with my parents for a number of years. They have continued to provide a high standard of care under difficult circumstances. As a family, we rely on them completely to work with us in partnership.

S. A.

Daughter of Client

We have been using SW Care for around 2.5 years now and have nothing but praise. My mother said ‘I truly think they are brilliant.’ Little extra touches on special occasions are very much appreciated. I can’t thank them enough.

S. S.

Daughter of Client

The ladies of the Care Provider are kind and caring and friendly and treat my father very well. They are also very professional and help with tidying up and preparing snacks.

J. A.

Daughter of Client

Great service from our carers and really helped out at the last minute with care for my mum when she had a number of falls. My mum has built a great relationship with all of her carers.

T. M.

Son of Client

All the carers are very good and supportive. Also take me out and to the hospital dentist etc. Couldn’t fault them. Would highly recommend it. Nothing is too much trouble.

J. L.

Client

I would like to express my sincere thanks for the excellent service and professionalism my husband received over the last two years! My husband will miss all the girls immensely.

P. G.

Wife of Client

I first got involved with the company Ltd in 2017 when they started to help with the care of my eldest sister. They were extremely good. My sister’s husband also started to receive care in 2022, and I appreciate they keep me well-informed.

B. P.

Sister-in-law of Client

As we live a few hours drive away from my sister-in-law, we have been able to feel comfort in knowing that she is being well cared for by the team at them. Feedback has all been positive.

T. C.

Brother-in-law of Client

The team initially cared for my mum after her discharge from hospital. They provided a great service helping dad who was too weak. With gentle help, mum got more confident. I appreciate the flexibility in terms of changes to requirements.

J. B.

Daughter of Client

I would highly recommend the team. The staff are excellent competent, professional, friendly, kind and reliable. Without them, Mum would be unable to live on her own at home.

G. C.

Daughter of Client

After an illness, we had to change the way my mother-in-law was cared for. SW Care was quick to put the care in place we needed. As her son has his own health issues, knowing she is being cared for is a weight off his mind.

T. B.

Daughter-in-law of Client

My mother has received care visits from our carers twice a day for the last year. The service is well organised and reliable. The carers are kind and patient with her. An excellent service.

S. H.

Daughter of Client

the company have looked after my dad for several years. They are excellent and have made a huge difference. I have no doubt he would not be able to continue living in his own home without them. I cannot thank them enough.

J. T.

Daughter of Client

This team has been caring for my mother for a number of years. I have always found them to be totally dependable and trustworthy. The staff worked continuously through the pandemic and maintained a cheerful service.

M. B.

Son of Client

From when I first contacted them to arrange help for my elderly mother who lives with us they have been excellent. All the staff are supportive and treated her with dignity. I would highly recommend them.

D. L.

Son of Client

The care this company provided for my mum was nothing short of superb. They look after people like they are their own family. Their professionalism is second to none and I had absolute trust in every single carer.

M. G.

Son of Client

When it became apparent that mum needed some daily help, the girls are lovely and make sure mum has everything she needs. When I recently needed to make a change to the visits it was sorted quickly and efficiently.

S. B.

Daughter of Client

The care given to my husband by the team was superb. The carers were kind, considerate and very capable. They treated my husband with great respect and consideration, making his last days as comfortable as possible.

C. K.

Wife of Client

The care my mum has received has been great throughout the ups and downs of a very trying year. All of the carers do an amazing job, they go above and beyond! Wonderful support for mum – and huge peace of mind for my sister and I.

J. P.

Daughter of Client

I’m really impressed with the care SW Care provide for my Mother. The carers are always cheerful and accommodating. A nice touch at Christmas, they gave her some gifts and decorations to brighten up the living room.

L. P.

Daughter of Client

From the initial enquiry to the implementation of care, our carers have been wonderful. The carers are wonderful; loving, professional, and diligent. They are practically members of our family now. I can’t recommend them enough.

J. H.

Son of Client

Fantastic care already and with only a few days in, he’s gone from quiet to his full-of-life, happy, chatty old self. He is not dreading the carers coming in because he can’t wait to see them. We give 11/10 from us as a family!

J. H.

Granddaughter of Client

My 4-year-old grandson collapsed on Friday 11 December and I was left distraught. I rang my carer who had left me just 10 minutes before. She then rang the office and another carer took over her client and my carer came and sat with me.

E. L.

Client

Because I have a 24-hour live-in carer, I only need to employ SW Domiciliary Care five mornings each week. I have excellent continuity with the carers sent to me, meaning few changes throughout the year.

P. S.

Client

the company came to help with my husband’s care in January when he needed assistance once a day. On discharge from hospital in April, he needed care four times a day. I really appreciated them all and the care they gave. I highly recommend the company.

M. S.

Wife of Client

The care my dad receives is excellent and nothing is too much trouble. The interaction with dad is amazing and it has made a massive difference to dad’s/our lives. Cannot thank them enough for all they do.

J. B.

Daughter of Client

Very organised, pleasant and efficient staff. I have no complaints at all. They have given me a detailed schedule of attendance and my son is able to monitor progress via an app. I look forward to their attendance and care.

S. B.

Client

When my husband was discharged from hospital I needed some support and them Ltd have been brilliant. I would certainly recommend them to anyone.

J. F.

Wife of Client

A team of bright, thoroughly committed, professional and caring people. They looked after my wife for around 5 months with the utmost thought and care under challenging circumstances. If you want a team of lovely professionals I highly recommend the team.

D. H.

Husband of Client

Carers provided excellent service – they were kind and patient with my mother, provided all the care she needed and kept me informed. Their visits were on time and the ladies never left if there was something that needed doing. Couldn’t fault the care.

S. G.

Daughter of Client

The care provided is extremely good. My mother is consistently supported by a small group of carers who know her well. She knows which carer is coming a week in advance. We have been able to adapt the support as her needs have changed.

J. H.

Son of Client

My mother has been very satisfied with the care she receives. The carers are all very friendly and have on all but a few occasions arrived at the time on the schedule which you receive every week.

C. H.

Daughter of Client

The SW Care Ltd team were wonderful towards my 98-year-old mother. Each team member became a friend as they added their personal care for my mother. I was able to relax knowing that my mother was well cared for.

D. S.

Son of Client

I strongly recommend our carers Ltd. We have been using this service for a number of years for my elderly mother. We have been very happy. She is extremely lonely and really looks forward to seeing the girls. We are extremely grateful.

J. G.

Daughter of Client

My husband came home from hospital in October and he was very poorly. I found them to be very caring and understanding. They are very professional but also friendly and very kind. All the staff are fantastic.

C. V.

Wife of Client

I can’t recommend this company highly enough. The Team of core staff get on well with Dad. The ladies are very caring & professional. Communication was excellent with the Open Pass app. I would highly recommend them to anyone.

J. M.

Daughter-in-law of Client

When my dad was in need of urgent home care, the company very quickly arranged a visit to meet and formulate a plan. Both of my parents were suffering with early dementia. I cannot praise the Director and her team highly enough.

J. D.

Daughter of Client

I cannot praise them highly enough. The manager leads an exceptional team who are professional and caring. They treat my husband with respect and maintain his dignity. The calls are never rushed.

C. T.

Wife of Client

I highly recommend the team Ltd for their consideration and kindness. No task was too much for them to do. I give them 5 star for their professionalism. Thank you so very much, you have a great team.

A. M.

Daughter of Client

The manager and everyone in her team did such an amazing job helping us look after my grandmother in her final weeks of life. I can’t thank them enough for the help they gave. I would highly recommend SW Care.

C. C.

Client

The team have been caring for my 90-year-old mum with dementia since April, right at the start of Lockdown. Mum loves their twice-daily visits. Having this high level of care has been such a relief for the family. I highly recommend our carers!

H. M.

Daughter of Client

When my wife was in urgent need of assistance I called upon Heritage Healthcare Gloucester. The response was immediate. I can honestly say without their help my wife’s wish to remain at home would not have been possible. Exceptional care.

D. W.

Husband of Client

I came into contact with Heritage when my Father in Law was in the end of life pathway at his home. The carers attended four times a day and treated him with respect and cared for him to a high degree. We could not have asked for better carers.

G. H.

Son-in-law of Client

Heritage Healthcare look after my 93-year-old gran in her own home since September. She has three calls a day and they offer a friendly face so it’s more of a friendship. I have great confidence in Heritage Health Care.

B.

Grandson of Client

I was very impressed when they very quickly provided care for my father. His care was complex and they did everything they could to support him. Communication was excellent and they adapted very quickly to his changing needs.

J. D.

Daughter of Client

This agency has been providing care for my father for several months. They have been totally reliable, communicate regularly, and demonstrate a high level of care and understanding.

J. B.

Daughter of Client

The Heritage team have been wonderful in caring for Mum. They really got to know her likes and dislikes and we are full of praise for them. The ladies are so kind and caring. Many thanks to the manager and team.

M. A.

Daughter of Client

The director and her team do a fantastic job and have always been very accommodating to my grandparents. It has given them the opportunity to stay living independently. My grandparents have built a lovely relationship with the carers. Definitely recommend.

J. S.

Granddaughter of Client

From the beginning, Heritage management has been professional and responsive to all our requests. Care workers were patient and kind. Medication was managed to help ensure it was taken each day. Management’s communication was excellent.

K. S.

Daughter-in-law of Client

The carers that come to care for my dad are thoughtful, kind and hard-working. They chat and reassure him every day. I have just started using the app and I really like to be able to see the small interactions each day.

Z. B.

Daughter of Client

I was very grateful to Heritage Healthcare for the speed at which a care package was put in place and professionalism displayed at a time of great need. I would have no hesitation in recommending this care provider to others.

V. W.

Niece of Client

Couldn’t ask for better care for my mum. Heritage and its team, Manager and carers alike have been absolutely brilliant. A huge thank you to all.

R. P.

Son of Client

Heritage provided exceptional service to mum. Before they helped, I was unable to cope alone. This truly reflects how focused they are on achieving the right level of care. On days when mum was agitated the ladies treated mum politely and with dignity.

C. D. B.

Daughter of Client

I am very impressed by the service. They have looked after my Mum for nearly a year now. I have found it very reassuring that somebody who we trust has been looking after her. I would also add that the manager is very accessible.

H. D.

Son of Client

My father is elderly with Parkinsons and dementia. Once I approached Heritage the whole process was smooth and driven by the manager. The manager’s staff are hardworking and have formed an easy, trusting relationship with my father.

C. B.

Son of Client

I have been very happy with the service provided by Heritage Healthcare over the past year. I have acute arthritis and was diagnosed with Parkinson’s three years ago. The help and support provided have been first class.

P. B.

Client

I am extremely happy with the care Heritage Healthcare provides. The carers are very approachable and helpful and would do anything for my dad. The manager keeps me informed on a regular basis.

C. M.

Daughter of Client

I found Heritage very friendly, easy to contact and discuss needs. They are very reliable, caring and professional. Unfortunately my son passed away but I will use their services again should the need arise in the future.

B. H. G.

Client

Excellent service especially at such short notice. I would always highly recommend this service. The care gives a sense of peace of mind knowing that a loved one is being well looked after.

M. H.

Son of Client

I contacted the company at Christmas time to avail my husband being released from hospital care. The home care team were extremely helpful and pulled out all the stops at this busy time to enable us all as a family to enjoy Christmas together.

M. B.

Wife of Client

Mum began with one visit a day and eventually had four visits. Mum was introduced to each carer before they took up duty. The carers always arrived on time with a smile. The support enabled Mum to remain at home for a few months longer.

D. A.

Daughter of Client

We have received care for mum the past few months now and are very pleased with the standard received. The staff and management are exceptionally professional, kind, polite, friendly, helpful, resourceful and well presented. We would have no hesitation to recommend.

J. S.

Daughter of Client

This agency has been helping me for some time now with my husband who has dementia. They are very reliable and flexible. The carers are professional and efficient and treat my husband with kindness. I would have no hesitation in recommending them.

G. E.

Wife of Client

The manager and her team are all very caring and hard working. They always turn up on time and tend to every need my Mum requires. They understand my mum’s health issues and monitor her and keep me updated. I would recommend Heritage Healthcare 100{4ea4240e0ffe34cb4be946404a0da0bfde56026ccd04cd3a0c64f90fb5826d04}.

I. S.

Son of Client

The manager and every one of the team brought reassurance, safety, humour and practical good sense to a very fraught situation. The manager’s experience informed our decisions. She supported me and my sister. We learned so much from the team!

J. T.

Daughter of Client

The Heritage team have been wonderful in caring for Mum. The ladies are so kind and caring, show great initiative and deliver care in such a friendly way, that Mum really responded well. On Mum’s good days it was a joy to hear them all laughing together.

J. S.

Daughter of Client

Having needed carers for several years due to physical disabilities I have found my current provider extremely efficient and friendly. As well as the personal care they help with shopping and keep my house tidy. I would highly recommend them.

C. S.

Client

The care that my mother receives is amazing. The staff are always very caring and respectful to her. They are also so supportive towards me and always take the time to have a chat. It’s helped me as a carer to my mother so much.

G. R.

Daughter of Client

Last night my elderly aunt who is a client of Heritage Healthcare found herself without heating and electricity. I was very impressed with the service we had from Heritage in sorting this out. The care manager called around and sorted this out.

J. C.

Niece of Client

Heritage Healthcare has been providing personal care support to my Mother in Law since June 2017. She was reluctant about having someone to support her. Heritage has provided a person centred approach from day one. We would recommend this service.

R. J.

Daughter-in-law of Client

I can say it with just one word – excellent.

I. C.

Client

Always on time, helpful and courteous.

B. G.

Client

The response and set up of my 94 year old mother’s care service was carried out very efficiently. We are very pleased with the care that she is receiving from professional and friendly staff.

F. B.

Daughter of Client

Overall, fine. there is quite a variety of carers. I would prefer it to be more limited to say two regulars. Because of this, there is a range of care provision – some are good, others are excellent. Office persons are able to action requests and changes, but could be a little friendlier.

J. H.

Son of Client

They are all very good and helpful at all times

E. M.

Client

The staff are very helpful, nothing is too much trouble. I lost my confidence, they gave me encouragement, and I feel a lot better now.

J. B.

Client

Our first foray into the world of care in the home was a pleasant surprise. The team were very efficient and welcoming. Our home is kept clean and as we like it, despite the problems of disability and care. No doubt we will need more help in future and look forward to a continuing happy relationship.

M. M.

Client

My carers are very considerate and helpful. They wash my hair when needed, also wash and dress me for the day and again get me ready for bed.

M. B.

Client

Quite well satisfied with care received so far, nothing more to add.

F. B.

Client

My care is excellent from all carers. Have no complaints at all. Carry on the good work.

R. F.

Client

My carer has become a close friend. I look forward to her visit every morning – it sets up my day and gives me self-confidence.

H. S.

Client

My treatment by all the staff is very good. Information from management is very hit and miss.

R. P.

Client

Both my Client and I were very pleased with and appreciative of the care services provided over a period of several years. Carers frequently helped with shopping, collection of prescriptions, and other activities over and beyond their core remit.

A. H.

Solicitor of Client

I get excellent care from all the staff, who arrive on time usually. My one grumble is that appointments are frequently at the same time as my tea time.

M. O.

Client

On the whole, I have been quite satisfied.

D. B.

Client

The care package required was discussed and implemented very quickly, which enabled my elderly mother to remain at home until she died at 95. Heritage Healthcare team looked after her for 15 months. Communication with myself was excellent.

A. B.

Daughter of Client

Every morning I am greeted with a smile. Everyone is very helpful. I have my lunch prepared every day and little jobs are done to help me.

M. S.

Client

The staff are always very cooperative and helpful.

T. G.

Sister of Client

Reliable, sensitive and accommodating to changes in visit schedule. The manager got to know dad from the start and works hard to provide regular staff. We have trust and respect for the care offered.

R. P.

Daughter of Client

We have been using Heritage Healthcare for over a year now to help look after my Mum. The team are extremely reliable and flexible. The manager has been very understanding of Mum’s needs. I would not hesitate in recommending them.

L. P.

Daughter of Client

This is the first time I have needed care. It was strange at first but better than a hospital or care home as it is more personal.

R. B.

Client

My experience of care is satisfactory. The one time I required extra help it was given promptly.

B. B.

Client