Terms of Service

Last updated: March 2026

These terms govern your use of the SW Care website (swcare.co.uk) and any enquiries or interactions with SW Domiciliary Care Ltd. By using our website, you agree to these terms.

About SW Care

SW Domiciliary Care Ltd is a CQC-registered home care provider (provider ID: 1-6720068087, rated Good). We deliver personal care and support services to adults in Cheltenham and surrounding areas. Our registered office is at Harley House, 29 Cambray Place, Cheltenham GL50 1JN.

Website Use

The information on this website is provided for general guidance about our home care services. While we make every effort to keep the content accurate and up to date, it does not constitute medical advice, a care assessment, or a contractual offer. The content on this site should not be used as a substitute for professional medical or social care advice.

Care Services

All care services are subject to a separate care agreement between SW Domiciliary Care Ltd and the client (or their representative). Care begins only after a full care assessment has been completed, a care plan has been agreed, and both parties have signed a service agreement. We do not guarantee availability or specific start dates for care services.

Intellectual Property

All content on this website — including text, images, logos, and design — is the property of SW Domiciliary Care Ltd unless otherwise stated. You may not reproduce, distribute, or use any content from this site without our written permission.

External Links

Our website may contain links to external websites (such as the NHS, CQC, or local authority sites). We are not responsible for the content or privacy practices of external sites. These links are provided for your convenience and do not imply endorsement.

Limitation of Liability

To the fullest extent permitted by law, SW Domiciliary Care Ltd accepts no liability for any loss or damage arising from the use of this website or reliance on information contained within it. This does not affect your statutory rights or any rights you may have under a care service agreement.

Complaints

If you have a complaint about our services, please contact us directly at care@swcare.co.uk or call 01242 352 554. Our full complaints procedure is available on our complaints procedure page. You may also contact the Care Quality Commission if you wish to raise a concern about a regulated activity.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Website Disclaimer

The following points apply to content displayed on this website:

• AI-generated images: Some images on this website have been created using artificial intelligence tools. These are used for illustrative purposes only and do not depict real individuals unless explicitly stated.
• Testimonials and reviews: Client reviews displayed on this website are genuine and verified, collected through Homecare.co.uk and displayed with permission. Some testimonials and quotes may be drawn from across the Aggregatis Healthcare group of companies, which share the same care standards, training, and management practices. All reviews attributed to SW Care on Homecare.co.uk are specific to SW Domiciliary Care Ltd. Individual experiences may vary, and reviews should not be taken as a guarantee of specific outcomes.
• Case studies and family stories: Case studies published on this website may originate from across the Aggregatis Healthcare group of companies. Names and identifying details have been changed to protect the privacy of individuals and their families. These accounts reflect real care experiences.
• Stock photography: Where real photographs are not available, we may use stock photography or AI-generated imagery. Team photographs on our staff page depict actual SW Care employees.
• Statistics and awards: All statistics quoted on this website (including care hours, review ratings, and awards) are accurate at the time of publication and are updated periodically. Our Homecare.co.uk rating and Top 20 Home Care Group award are independently verified.
• Care information: Content on this website is provided for general information about home care services. It does not constitute medical advice, a care assessment, or a guarantee of service availability. All care is subject to an individual assessment and a formal care agreement.

Contact

For questions about these terms, contact us at care@swcare.co.uk or call 01242 352 554.